ASKED QUESTIONS

Due to we're a WIX partner, we’ll build your website on WIX (which can be totally customized to your brand)!

We will provide you with tutorials to help you maintain your brand for yourself. If it feels overwhelming at any point you can always reach out to us for continued support. We're here to help!

Yes! We’d love to give your website the perfect face lift! Please keep in mind we only work with Wix hosting platforms. Redesign pricing varies, please email for more information. Support@tailorversity.com

All communication with Tailorversity shall be done strictly via email or by phone. All phone calls are by appointment only and we’ll still need the conversation written via email as well. It is important to protect our brand and you, the client, by having written documented communication at all times to ensure both parties are still in agreement and there are no misunderstandings. Please allow up to 72 hours for a response from our team, if for any reason you have no response within that time frame please resend your email or contact via phone. We do not respond to any clients after business hours [Monday – Friday 10AM- 7PM CST] and we do not respond on weekends for any reason except emergency web hosting issues or tracking numbers. If for any reason, client does not communicate with our design team after 3 months, a 30% interest fee is attached to their final invoice in order to complete services. After a year of no communication with client, all services are deemed incomplete and service is no longer available.

All turnaround times with Tailorversity may vary at any time. Logo design turnaround times are up to 7-10 business days, depending on the current workload volume. Web design, depending on how fast the client can provide ALL content for the website. Digital flyers take 5 – 7 business days of completion. Website Packages generally take 4 – 8 weeks for completion (and about 12 weeks for Luxury package). Any other design inquires shall be given a time frame via email during business hours. If for any reason we need to exceed the client turnaround time, the client shall be notified.

All projects are subject to a complete 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. No refunds are given for any promotional sale prices and all sale invoices must be paid in full. If for any reason client cancels services, no payment shall be reimbursed and becomes forfeited by the client. Client may receive a 1 year credit with Tailorversity for desired services if they choose not to began on the original date. Any timeframe after 1 year from the dated invoice becomes forfeited. If you choose to reactivate your order after a year timeframe, a 30% interest fee will be added to your remaining balance which must be paid before we can continue services. Once promotional items have been shipped and delivered, no refund shall be reimbursed unless items are defective. All items needed for all projects must be provided no later than 30 days from the date of the initial order. At any point in time if the client decides they no longer want the package they have purchased they are welcome to decline further services but no refund will be issued and the contract will be void, once the client has agreed to not continue services rather it be verbally or in writing. Because this/these products sold in our shop are digital, they cannot be returned and are therefore, none-refundable. Please email us if you have any specific questions about policy BEFORE purchasing: Support@tailorversity.com

We are closed on weekends and all holidays. Any items purchased over the weekend and or holiday, client will receive response via email on next business day.