Tailorversity does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is FINAL. It is advised that client give their project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. We provide a reasonable timeframe for each project, however, there may be an additional time needed before designer can begin if it is a busy time. If for any reason client want to cancel a service already rendered or paid for, that is clients' choice. However, due to the work produced or in queue, payments already received by Tailorversity will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded.
All apparel, merchandise and digital products sold on tailorversity.com are final sale. There will be no returns or exchanges. If you notice your product to be defective, please contact us at support@tailorversity.com within 3 business days. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being used or worn.
After review, if our company decides to move forward with an exchange, we will notify you and you will responsible for the shipping the item(s) back to us. A tracking number is required, and should be emailed to us for your return to be processed. If you return an item without a tracking number and it becomes missing during transport, we will not be responsible. Please allow 3-5 days processing for returns. We reserve the right to refuse any exchange.
The only reason any monies will be refunded is in the event Tailorversity is unable to complete the project for personal reasons or illness.