Full Brand Identity Package + Web Design: Including Print Collateral

Payment of services and/or products will be in United States Dollars (USD) via Credit Card/Debit Card and or  ACH Direct Debit (Stripe). Initial payment is is due before any design work begins and final payment is due before any digital files or site is launched (unless you are a previous client). All other invoices are payable within thirty (30) days of receipt. An additional fee, of 10% (of the total project fee), is payable on all overdue balances after five (5) days following the due date. Invoices shall list any expenses and additional costs as separate items. All grants of any license to use or transfer ownership of any intellectual property rights (including but not limited to designs completed by Tailorversity or its contractors or sub contractors) under this agreement are conditioned on full payment, including all outstanding additional costs, expenses, fees, or any charges.  

Financing and or payment plans are available additional fees will be applied. Client is to discuss these items during initial consultation. If payment plans are agreed up by both parties via email or during Microsoft Teams call, or via text for current clients; a final bill will be provided. If client choose not to pay final invoice, Tailorversity will see legal options. 

Tailorversity does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is FINAL. It is advised that client give their project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. We provide a reasonable timeframe for each project, however, there may be an additional time needed before designer can begin if it is a busy time. If for any reason client want to cancel a service already rendered or paid for, that is clients' choice. However, due to the work produced or in queue, payments already received by Tailorversity will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. 

All apparel, merchandise and digital products sold on tailorversity.com are final sale. There will be no returns or exchanges. If you notice your product to be defective, please contact us at support@tailorversity.com within 3 business days. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being used or worn. 

After review, if our company decides to move forward with an exchange, we will notify you and you will responsible for the shipping the item(s) back to us. A tracking number is required, and should be emailed to us for your return to be processed. If you return an item without a tracking number and it becomes missing during transport, we will not be responsible. Please allow 3-5 days processing for returns. We reserve the right to refuse any exchange.

The only reason any monies will be refunded is in the event Tailorversity is unable to complete the project for personal reasons or illness. 

After order is placed, please allow 3-5 business days to process and verify credit card authorization before we ship your order. Shipping is 5-7 business days or (Priority shipping 2-3 business days), and all orders are shipped via UPS. When your order is shipped we will email you with a tracking number.

We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays.